TMT Covid-19 Statement – 17th March 2020

Dear Valued Member,

Personally, and as an industry, we find ourselves in the most unprecedented times and I know that many people are worried about the future.

I’m writing to you today to make you aware of some immediate changes to Trust My Travel’s business processes that we hope will alleviate some of our members concerns. The current Covid-19 pandemic is having a huge impact on the travel industry. At Trust My Travel, we are confident the industry will bounce back stronger, but there is uncertainty as to when this will be, and what this means for business. My staff, and I, are here to support you and your travellers, and the decisions we make are always made with this in mind.

Please read the following updates for more information:

Trust The Travel Industry Voucher

We want to help you bounce back from the Covid-19 Pandemic in the same way you have bounced back previous times before. We are going to offer your travellers the option to receive a ‘Trust The Travel Industry’ voucher as an option instead of receiving a refund. Travellers will be able to redeem the voucher with any of our 1000+ members to the value of the booking. If travellers take this option, which is not mandatory, Trust My Travel will not debit you until this voucher is redeemed.

This has a number of benefits for your business, and the industry as a whole:

  • Customers will be able to use this voucher at any one of our travel providers around the world. So if their once in a life time trip to Europe is not to be repeated they can still use it in other parts of the world, including domestically.
  • Trust My Travel will not deduct the value of the voucher until it is redeemed meaning providers’ statements will not run into negative.
  • No refund cost will be associated with this booking, and there will be no booking fee for a customer to book their next trip
  • During this period there will be no restriction of the valid period of the credit
  • It encourages people to travel when restrictions are lifted (and hopefully the world gets back to a semblance of normality)

Finally on a personal note with all the horror it is important to remember that above the cloud the sun still shines. Wishing you, your staff and all your families safety, good health and the ability to still raise a smile.

“Happiness is having a large, loving, caring, close-knit family in another city.” George Burns

The Travel Family is in every city.

All the best,




Will Plummer
CEO & Co-Founder