Pay-Outs & Negative Statements
Due to travel restrictions and nervousness around the global pandemic, we have seen a large increase in refunds in the past week. Whilst we understand there is a need to process these on behalf of the travellers, there is also an obligation to ensure that you as the members have the required funds to cover these.
We want to avoid our members finding themselves with a negative balance and therefore owing money to Trust My Travel.
To try and avoid this from happening, we are implementing the below change(s) with immediate effect:
Your statements are generated every Wednesday, which follows your Pay-Out for the previous week. Given the large amount of refunds being processed, we will be delaying your pay-out by one day to give our team to review your current week’s processing. We want to avoid you entering into a negative position with Trust My Travel or having to settle any owed funds to Trust My Travel manually.
If you have a negative balance, you are required to settle this balance to Trust My Travel. Your statements will be generated and reviewed each week to support cashflow monitoring. If you are continuing to process refunds in the current week, we will suspend any pay-outs for positive statements to account for these more recent debits.